Answers to common questions about keywords, tags, analytics, reports, alerts, Q Insight and account settings. Detailed instructions with screenshots are in the linked articles.
Keywords and tags
How do I add a new keyword?
In the feed filter panel, click ⊕ next to "Used N/M" in the "Keywords" block. The AI assistant opens: describe in plain language what you want to monitor, check the result and click "Create". Learn more in "How to Create a Keyword With the AI Assistant".
How long does it take to collect mentions after creating a keyword?
It depends on the size of the topic. When collection is complete, you will receive an email. If the email takes a long time to arrive, check your "Spam" folder or write to the support chat.
Why can't I edit a certain keyword?
The edit pencil appears only next to keywords created in your workspace with the AI assistant. To change another keyword, write to the support chat or contact your manager. Learn more in "How to Edit or Delete a Keyword".
Why can't I create a new keyword or tag?
Most likely, the limit has been reached. Check the "Used N/M" counter in the filter panel or the profile menu → "Data and limits".
How do I automatically tag mentions by topic?
Create an automatic AI tag: "+ Add tag" → "Add new tag" → "automatic tagging" → describe the topic for the AI assistant. You can also apply the tag to mentions from a past period. Learn more in "Automatic AI Tags: How to Set Up Automatic Tagging".
Analytics
How do I compare my brand with competitors?
Set up keywords for your brand and your competitors — the Share of Voice chart in "General Analytics" will show each one's share of mentions. For social media pages, add competitors in "Analytics" → "Pages".
How do I share analytics with a colleague?
In the "Analytics" section, click "Share" — the link is copied to the clipboard. It is a direct link to the page: anyone who has it can open it, so share it only with people you trust. You can also download the analytics page as a PDF.
What do NSR, SoV, MV, MFI, MQ and AVE mean?
All metrics are explained in the article "Glossary: LOOQME Terms, Parameters and Metrics".
Reports and exports
How do I export mentions to a file?
Above the feed, click ⬇ download icon, select a template and format (PDF, HTML, ZIP, XLS, DOCX) and click "Download". The finished file will appear in the "Downloads" section in the top menu. Learn more in "How to Export Mentions From the Feed and Find the File in «Downloads»".
How do I receive a report by email automatically?
Set up a scheduled report in the "Reports" section: select your workspace in "Choose newsfeed" → "Add" → report type, format, language, recipients and schedule. Learn more in "Scheduled Reports: How to Set Up Automatic Email Delivery".
A scheduled report didn't arrive. What should I check?
Check your "Spam" folder, the recipient's address and the report schedule. This question is also answered in the article "Scheduled Reports: How to Set Up Automatic Email Delivery". If everything is set up correctly, write to the support chat.
Can I change how a report looks — add a logo, choose charts?
Yes, create your own template: "Reports" → "Add" → "Create custom report". Learn more in "Report Templates: How to Customize the Look of a Report".
Can LOOQME prepare an analytical report for us?
Yes. The LOOQME team prepares professional analytical reports: "Top Narratives Report", "SWOT Analysis For Brand Positioning", "Executive Summary: Strategic Communications". The price is agreed separately. Learn more in "Professional Analytical Reports From LOOQME: How to Order".
Alerts
How do I receive new mentions in Telegram, by email or in Slack?
In the "Alerts" section, create an alert: select a keyword, delivery channel and recipients. You can also set up separate "By negative" and "By activity" alerts. Learn more in "Alerts: How to Receive New Mentions by Email, Telegram and Slack".
How do I temporarily turn off an alert?
Turn off the toggle on the alert card in the "Alerts" section. You can turn it back on with the same toggle.
Q Insight
What is Q Insight and how do I use it?
It is an AI assistant that analyzes filtered mentions in the feed and answers questions. Click "Q Insight" above the feed. Learn more in "Q Insight: What It Is and How to Get Started".
How many Q Insight requests are available?
The standard limit is 20 requests per month and it resets monthly; additional requests can be purchased through your manager. The limit is shown in Q Insight → ⋮ → "Using the AI Assistant" and in the "AI Assistant" card on the "Data and limits" page. Learn more in "Q Insight Limits and How to Increase Them".
Account and settings
How do I change my password, interface language or time zone?
Profile menu → "Profile settings". Learn more in "Profile Settings: Interface Language, Time Zone, Password and Photo".
How do I switch to another workspace?
Click the workspace name in the top right corner and select the one you need. Learn more in "How to Select a Period and Switch Between Workspaces".
How do I increase limits (mentions, keywords, tags, users)?
When a limit is reached, the "Notify manager" button appears on the "Data and limits" page — click it and your manager will contact you. Or write to the support chat (the "Q" button in the bottom right corner) and say which limit needs to be increased.
How do I add a new user to the workspace?
The number of users is limited by the workspace limit (see "Data and limits"). To add a user, contact your manager or write to the support chat.
How do I contact support?
Click the "Q" chat button in the bottom right corner of any LOOQME page or select "?" → "Chat" in the top bar.
If you need more help, write to the support chat or contact your manager.
