Alerts send you new mentions automatically — by email, to Telegram or Slack. This way you don't need to keep checking the feed: important publications come to you, and you and your colleagues can react quickly.
Alert types
| Type | What for |
|---|---|
| Alert | Sends new mentions for the selected keyword or search query. Suitable for always staying up to date with all publications. |
| "By negative" alert | Sends negative mentions for a keyword. Helps you quickly notice a potential crisis and launch crisis communication. |
| "By activity" alert | Warns about activity spikes — sudden peaks of mentions that may signal viral content or a problem — and helps assess engagement. |
At the top of the "Alerts" page, a counter is shown for each type: "N active" … "from M" — how many alerts of this type are currently enabled out of the total number created.
How to create an alert
- Click "Alerts" in the top menu.
- Click "+" on the card of the type you need (1) or the "Add" button in the corresponding section below. The "Create an alert" panel opens on the right.
- Enter the "Alert name" (3) — it will help you distinguish alerts in the list and in emails.
- In the "Search by" block (4), select "keyword" and choose a keyword from the list, or "query" and enter a search query (the "query" option is available for regular alerts).
- If needed, turn on "Send after coding" (5).
- Set up delivery (6, 7) — see the section below.
- Click "Create an alert" (8). The message "Alert created successfully" appears.
A preview of the alert card (2) is shown on the left right away: name, keyword and recipients.
"Send after coding" — if you turn on this switch, mentions will be sent after AI coding: sentiment and role detection or a relevance check by AI. Standard (ML) coding happens at the same time as import, so this option applies specifically to AI coding. The alert will arrive a little later, but with the parameters already determined. If you need an alert with very flexible conditions, write to the support chat: the LOOQME team can tune it through both the main keyword query and the AI coding prompt.
Where to send alerts
| # | Channel | How to set it up |
|---|---|---|
| 1 | Your account email is set by default. | |
| 2 | "Add recipient" | Add colleagues' emails so the whole team receives the alerts. |
| 3 | Telegram — "Private messages" | The LOOQME bot opens in Telegram. Start the bot, and in the "Connection" window on the platform wait for it to finish — don't close it until the process is complete. |
| 4 | Telegram — "Group chats" | Alerts will arrive in a Telegram group chat so the whole team can see them. |
| 5 | Slack — "Add channel" | Connect Slack to receive mentions in private messages. |
| 6 | "Create an alert" | Save the settings. |
How to turn off, change or delete an alert
- Turn off temporarily — click the switch on the alert card (3). The message "Alert turned off" appears. To turn it on again, click the switch once more.
- Change — click the alert name (2). The "Edit an alert" panel opens (4). Make changes and click "Edit alert" (6).
- Delete — open the alert and click "Delete" (5) in the bottom left corner of the panel.
Frequently asked questions
Alerts don't arrive. What should I check?
- Whether the switch on the alert card is on.
- Whether the recipients' emails are correct; check the "Spam" folder.
- Whether there are new mentions for the selected keyword in the feed.
- If "Send after coding" is on, alerts arrive only after the mentions have been coded by AI, so a little later.
If everything is set up but there are no alerts, write to the support chat.
Can alerts be sent to several people?
Yes. Click "Add recipient" and enter colleagues' emails or connect a Telegram group chat.
Can I receive alerts only about negative mentions?
Yes, create a "By negative" alert for this (the "Alerts on negativity" section).
What does "0 active" … "from 1" mean?
One alert of this type has been created, but it is currently turned off.
If you need more help, write to the support chat or contact your manager.
