Reference
Answers to frequently asked questions and a glossary of LOOQME terms and metricsTroubleshooting
Alerts or Scheduled Reports Aren't Arriving: What to Check
A checklist for when alerts about new mentions or a scheduled report don't arrive by email, Telegram or Slack
Too Many Irrelevant Mentions in the Feed: How to Reduce Noise
How to refine a keyword query, split a broad topic, block unwanted sources, hide duplicates and organize the feed with tags
Few or No Mentions for a Keyword: What to Check
What to check if a keyword has few mentions: collection after creation, period, filters, query settings, language, geography and source types
A Publication Came Out but Isn't in the Feed: What to Check
A step-by-step check: period, date filter, statuses, search by link, blocked sources and keyword. What to do if the source isn't in the system
Frequently Asked Questions
FAQ: Mentions Feed, Searching for Publications and Sources
Short answers to the most common questions about the LOOQME feed: why a publication is not visible, how to check whether an article is there, add or block a source, change sentiment, restore a mention.
FAQ: Keywords, Analytics, Reports, Alerts and Account
Short answers to common questions from LOOQME customers: how to add a keyword or tag, compare a brand with competitors, export mentions, set up reports and alerts, increase limits and contact support.
Glossary
Glossary: LOOQME Terms, Parameters and Metrics
A reference of LOOQME concepts: keywords, tags, duplicates, sentiment, role, audience, potential views, AVE, engagement, NSR, SoV, MV, MFI, MQ and more.