Alerts or Scheduled Reports Aren't Arriving: What to Check

If alerts about new mentions or a scheduled report don't arrive, go through the checklist for the relevant section.

Alerts don't arrive

1. The alert is on. In the "Alerts" section, check the switch on the alert card. "0 active from 1" means the alert has been created but is turned off.
2. Recipient addresses. Check that the emails are correct and look in the "Spam" folder.
3. There are new mentions. Alerts are sent only when new mentions appear for the selected keyword. Check this in the feed.
4. "Send after coding". If this switch is on, alerts arrive only after the mentions have been coded by AI, so a little later.
5. Telegram. When connecting private messages, start the LOOQME bot and don't close the "Connection" window on the platform until the process is complete.

Learn more in "Alerts: How to Receive New Mentions by Email, Telegram and Slack".

A scheduled report didn't arrive

1. Recipients. Check the addresses in the "Delivery by" block and the "Spam" folder.
2. Schedule. Check the "Periodicity" field and the sending time.
3. New mentions for the period. Check whether there were new mentions for the selected period.
4. Report example. Previously received reports can be found in the "Downloads" section.

Learn more in "Scheduled Reports: How to Set Up Automatic Email Delivery".

If everything is set up correctly but alerts or reports still don't arrive, write to the support chat and include the name of the alert or report.