Statuses help you organize your daily work with mentions: flag important ones, mark handled ones, hide irrelevant ones. Sorting determines the order of mentions in the feed. This article explains how to use them and how to restore a mention you deleted by accident.
What mention statuses exist
| Status | How to assign it | Why |
|---|---|---|
| Unread | Automatically for new mentions (green dot) | See which mentions you haven't opened yet |
| Favorites | The "Add to favorites" star in the view panel or in the bulk actions panel | Save important mentions so you can quickly find them later |
| Processed | The "Add to processed" icon on the card or in the view panel | Mark that the mention has been handled (read, responded to, passed on to colleagues) |
| Unprocessed | All mentions that are not yet marked as processed | A working list of "what still needs to be reviewed" |
| Deleted | The "Delete" icon (trash can) in the view panel or in the bulk actions panel | Remove irrelevant mentions from the feed |
How to show mentions with a certain status
- In the "Mentions" section, click the status drop-down list (1) in the toolbar. "All" is selected there by default.
- Select the status you need in the list (2): All, Favorites, Processed, Unprocessed or Deleted.
- The feed updates and shows only mentions with this status.
How to mark a mention as processed
- On the mention card, click the rightmost "Add to processed" icon (a circle with a check mark), or
- open the mention and click the same icon in the bottom bar of the view panel, or
- select several mentions with checkboxes and click "Add to processed" in the bulk actions panel at the bottom of the screen.
How to mark all mentions as read
Click the ✓ "Mark all as read" icon in the feed toolbar (to the right of the "Duplicates" switch). Green dots disappear from all mentions.
How to delete a mention and how to restore it
- Open the mention and click the "Delete" icon (trash can) in the bottom bar of the view panel. The mention disappears from the feed and a "Mention have been removed" message appears.
- To restore it: select the "Deleted" status (1), open the mention you need (2) and click "Restore" (3) at the bottom of the view panel. The mention returns to the feed.
A deleted mention disappears from the feed for all users of the workspace. Delete only truly irrelevant publications. If there are many irrelevant mentions, write to the support chat — we will help refine the keyword so that such publications don't get into the feed.
Sorting the feed
Click the sorting list (1) to the right of the status and select an option.
| Group | Sorting option | When it is useful |
|---|---|---|
| General (2) | By Date (Newest First) | Daily monitoring — the default |
| By Date (Oldest First) | See how a topic developed in chronological order | |
| By Number of Duplicates | Find the news that was reprinted the most | |
| Media (3) | By Monthly Source Audience | Publications in the largest outlets first |
| By Potential Number of Views (media) | Publications with the greatest reach first | |
| Social media (4) | By Engagement | Posts with the most reactions, comments and reposts |
| By Views | The most popular posts by views | |
| By Audience | Posts in sources with the largest audience | |
| By Author's Audience | Posts by the most influential authors | |
| By Audience of the Place Publication | Posts in the largest groups, channels and pages |
Frequently asked questions
How can I quickly view only new mentions I haven't worked with yet?
Select the "Unprocessed" status and the "By Date (Newest First)" sorting. After handling each mention, click "Add to processed".
I deleted a mention by accident. Can I get it back?
Yes. Select the "Deleted" status, open the mention and click "Restore".
Is a mention deleted for all users of the workspace?
Yes, statuses (favorites, processed, deleted) are stored at the workspace level and are visible to all colleagues.
How do I find the most high-profile publications?
Turn on "Duplicates" and select the "By Number of Duplicates" or "By Potential Number of Views (media)" sorting. For social media — "By Engagement".
If you need more help, write to the support chat or contact your manager.
